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Dec 5, 2021

In this episode, Daryl and Scott speak with Tricia Sinclair about Power Platform School ( and Voice Channel for Dynamics 365 Customer Service.

Other topics:

  • Black people are under-represented in tech (4% of IT professionals in UK)
  • Volunteering/Training/Mentoring
  • Microsoft Quiz Team
  • Working with Modern Workplace team to setup
  • Voice Recognition
  • Easy set up for trial and testing
  • Phone system direct routing through Azure Communication Services (ACS)
  • Infused AI
  • Sentiment Analysis
  • Scott accidentally unplugged the PBX

Tricia's Info and other links:

Got questions? Have your own tool you’d like to share? Have a suggestion for a future episode? Contact Daryl and Scott at Follow us on LinkedIn and @XrmToolCast for updates on future episodes.

Your hosts:
Daryl LaBar: | @ddlabar
Scott Durow: | @ScottDurow

Editor: Linn Zaw Win:  | @LinnZawWin

Piano Music by NaturesEye from Pixabay